Spence Diamonds

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Reviews of Spence Diamonds

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  Lana Grypych Added 2017-12-08

  ★ ☆ ☆ ☆ ☆
  You may be buying diamonds at Spence, but not the customer service – none at all, so be ready for a painful process. My fiancé did such a great job proposing to me in the most romantic way and presenting a wonderful ring with a very nice rock, but the nightmare started when we brought the ring back to Spence in Vaughan for resizing. When we came in to pick the ring up, I was told to put it on my finger and asked if it fitted okay. For anybody who has any logic, the question makes no sense - how can I feel if it fits okay wearing it less than 1 minute? No one offered to actually check the ring size using a chart or anything more or less professional.
  The follow up to this story is that they referred us to the Spence at Square One for resizing, and the experience there was very different. We've got professional attention and were able to figure out the correct ring size in the end, while getting good customer service. Very different from Vaughan.

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