Sanctuary Day Spas Vaughan

Reviews of Sanctuary Day Spas Vaughan

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  petra radic Added 2018-06-13

  ★ ☆ ☆ ☆ ☆
  We called ahead of time to come in for a 12:30 appointment the same day. We said wed be there for 12:30, the recpionist said she'd see us then. We drove 1hr to get there on time. As soon as we arrived the recpionist was very unwelcoming. When we were asked if we booked we explained we just spoke on the phone. She said without a booking she couldnt help us. Unfortunatley it is not our job to direct the recpionist to book in for appointments we confirmed we'd show up for, nor are we responsible for how the spa chooses to run its operations prior to our arrival. It is clear whoever we spoke to on the phone forgot to put us in the system. The recpionist didn't even look up to see if there was time available to accommodate us nor did she give us an apology for the mishap on their end. We were told to call and book again as a solution, versus booking us in for a new time on the spot and a sincere apology for our time wasted.

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Sanctuary Day Spas | GTA day spa, medi-spa, laser, massage, packages, gift certificates, gift cards, Burlington, Oakville, Newmarket, Vaughan, Waterloo,